Contact Sales and Support
Got a New Machine? Just getting Started?
We've got training videos, tutorials, FAQs, and more on our support site at:
If you've got a new machine, or you're thinking of getting one, head over to My Carbide and watch the videos. They'll get you up and running in no time.
If you have any questions, we can be reached at:
Tech support: support@carbide3d.com
Sales: sales@carbide3d.com
Need to get your Carbide Create Pro license?
https://my.carbide3d.com/license (Paid licenses only)
Phone
You can either call us directly or enter your information below to request a callback.
We manage the phone and email from a single queue, so be sure to leave a voice mail if your call isn't answered. We'll get to it!
We have additional support staff answering emails, so you may get an email response from your voicemail before you get a callback.
323-990-4258 (Sales)
424-402-5203 (Support)
Phone Hours
- 9am - 4pm PST Monday - Thursday
- 9am - 3pm PST Friday
- 7am - 3pm PST on Saturday (Support-only on Saturday)
Live 1-on-1 Training
If you just received your machine and would like some help getting started, we offer live training via video with one of our CNC experts at:
Schedule a CNC Training Session
Podcast
Ok, this isn't strictly a way to contact us but the Makers Garage Podcast is a great way to hear more from us. Check it out at: