Contact Sales and Support

Got a New Machine? Just getting Started?

We've got training videos, tutorials, FAQs, and more on our support hub at:

Carbide 3D Hub

If you've got a new machine, or you're thinking of getting one, head over to My Carbide and watch the videos. They'll get you up and running in no time.

Need to get your Carbide Create Pro license?

https://my.carbide3d.com/license (Paid licenses only)

Email

If you have any questions, we can be reached at:

Tech Support: support@carbide3d.com

Sales and Shipping: sales@carbide3d.com

Phone

You can either call us directly or enter your information below to request a callback.

We manage the phone and email from a single queue, which means that phone support is on a call-back basis.

Be sure to leave a voicemail with your name, email, and phone number and we'll be in touch!

Phone Hours

• 9am - 4pm PST Monday - Thursday
• 9am - 3pm PST Friday
• 7am - 3pm PST on Saturday (Support-only on Saturday)

Live 1-on-1 Training

If you just received your machine and would like some help getting started, we offer live training via video with one of our CNC experts at:

Schedule a CNC Training Session