Contact Us


If you have any questions, we can be reached at:

Need tech support?

Want order status?

Have questions before you order?

Need to know if a Carbide 3D machine will work for your parts?

Need more in-depth help? We’ve got you covered via phone or video chat!

If you just received your machine and would like some help getting started, schedule an onboarding session:

If you already have your machine and need some troubleshooting assistance, please schedule a 30-minute meeting:

More than anything we want you to know that we’re ready to help you as much as you need to be successful with your Carbide 3D machines.


(310) 504-3637 (9am - 3pm, PST M-F and 7am - 3pm PST on Saturday)

We do our best to answer each phone call that comes in but we might be on a call with another customer. Don’t worry, just leave a message and we’ll call you back. We try to call everyone back the same day but all calls will be returned within 24 hours M-F and any calls over the weekend will be returned on Monday.