If you have any questions, we can be reached at:
Tech support: support@carbide3d.com
Sales: sales@carbide3d.com
Need to get your Carbide Create Pro license? (Paid licenses only):
https://my.carbide3d.com/license
Phone
310-504-3637
Hours
- 9am - 4pm PST Monday - Thursday
- 9am - 3pm PST Friday
- 7am - 3pm PST on Saturday (Support-only on Saturday)
We do our best to answer each phone call that comes in but we might be on a call with other customers. Don’t worry, just leave a message and we’ll call you back.
We try to call everyone back the same day but all calls will be returned within 24 hours M-F and any calls over the weekend will be returned on Monday.
Video Chat
If you’d prefer to work out your problem face-to-face, you can schedule a 30-minute meeting:
https://calendly.com/nick3d/tech-support
More than anything, we want you to know that we’re ready to help you as much as you need to be successful with your Carbide 3D machines.
Live Training
If you just received your machine and would like some help getting started, we offer live training via video with one of our CNC experts at:
https://calendly.com/nick3d/onboarding
Podcast
Ok, this isn’t strictly a way to contact us but the Makers Garage Podcast is a great way to hear more from us. Check it out at: