We want you to jump in and get started with your CNC machine, not be afraid of mistakes and damage.
It can be a little scary to try something new; trust us, we’ve been there. For those of you completely unfamiliar with CNC, pulling the trigger on a CNC machine can be daunting. The tech is new, the software is new, and investing money in something so unfamiliar can stop you from buying a machine that you’d really enjoy.
“What if I break my machine during assembly?”
“What if I enter the wrong feed rate?”
“What if I forget to set zero, or set it incorrectly, will I ruin my machine?”
We know from experience that the answer is "probably not." But we felt that saying that might not be enough. So, here’s what we can do to quell those fears:
Starting the day you get your machine, we cover any mishaps or damage to the machine or Carbide 3D-branded items due to operator error for the first 30 days you own it. Should anything happen, just reach out to us and we’ll get it sorted out. We’ve got you covered.
You should be excited to use your machine, not afraid to damage it.
As a reminder, connecting third-party accessories (lasers, plasma cutters, etc.) still voids the warranty.
If you break anything, email us with a photo and a descript of the problem and we’ll take care of it, on us.
If you break anything after the first 30 days, that damage would fall under our standard warranty.
Our lawyer wrote up the policy in more detail in our warranty. (He thinks we’re crazy for doing this)
We'll keep you up to date on new things in the world of Carbide 3D, and CNC in general.