Carbide 3D Machine Warranty
NOMAD 18-MONTH LIMITED WARRANTY
SAVE THE ORIGINAL SHIPPING MATERIALS FOR WARRANTY REPAIR
SAVE THE ORIGINAL SHIPPING MATERIALS FOR WARRANTY REPAIR
Initial 60-Day User Error Warranty
In addition to the Eighteen Month Defect Warranty below, during the first sixty (60) days after your receipt of a Nomad CNC machine, Carbide 3D will repair or replace any original “Covered Part” which, after examination, is determined by Carbide 3D to have been damaged through a “Covered User Error”. “Covered Parts” include (A) all parts of the original Nomad CNC machine as shipped to you except for the MDF baseboard; and (B) all Carbide 3D branded accessories purchased in the same transaction with your Nomad CNC machine. For clarity, and without expanding the limited scope of coverage, Covered Parts specifically excludes all working materials and all parts or accessories manufactured by any other company, including Amana tools, even if purchased from Carbide 3D. “Covered User Error” means an error committed by the user in assembling or operating the Nomad CNC machine or any original Carbide 3D accessory purchased in the same transaction with the machine after a good faith effort to follow the instructions for the machine or accessory. Covered User Error does not include any misuse, alterations, abuse, cosmetic damage, or normal wear and tear; any act that violates any safety warning provided by Carbide 3D; or any grossly negligent or intentional error or act.
To obtain warranty service for a Covered User Error, you must first contact Carbide 3D for a return authorization and then, if required by Carbide 3D in its sole discretion, return the damaged part to Carbide 3D. You are solely responsible for the cost of shipping the part to Carbide 3D for any damage during shipping. For all valid warranty repairs, Carbide 3D will pay for return shipping to you. If your part does not qualify for warranty repair, then Carbide 3D will notify you and require a credit card payment to cover the cost of shipping the part back to you.
Eighteen-Month Defect Warranty
Every Nomad CNC machine is warranted to the original purchaser only to be free from defects in material and workmanship. Carbide 3D will repair or replace any part of a Nomad machine which, after examination, is determined by Carbide 3D to be defective in material or workmanship for a period of eighteen (18) months after the date of purchase. Return of the machine to Carbide 3D is required. A copy of the proof of purchase should be included with the returned product. This warranty does not apply to damage that Carbide 3D determines to be from repairs made or attempted by anyone other than Carbide 3D, misuse, alterations, abuse, normal wear and tear, lack of maintenance, excessive industrial use, or accidents. This warranty does not apply to cutters, collets, wasteboards, consumable materials, stock to be cut/shaped, accessories, or software. Warranty registration is not necessary to obtain the applicable warranty. The manufacturing date of the product will be used to determine the warranty period if no proof of purchase is provided at the time warranty service is requested.
To obtain warranty service for a defect, you must first contact Carbide 3D for a return authorization. You also must provide a credit card to cover shipping charges in the event your machine does not qualify for warranty repair. Your card will not be charged if your machine does qualify for warranty repair. Carbide 3D will provide you with a prepaid shipping label and accept responsibility for damage during shipping only if you package the returned machine exactly as it was shipped to you using all of the original shipping materials. If you no longer have the original materials then you are solely responsible for the cost of shipping the machine to Carbide 3D. If you do not package the machine exactly as it was shipped to you using the original materials, then you will be solely responsible for any damage during shipping. For all valid warranty repairs, Carbide 3D will pay for return shipping to you. If your machine does not qualify for warranty repair, then the credit card you provided will be charged the cost of shipping to and from Carbide 3D.
EXCLUSIONS, DISCLAIMERS AND LIMITS FOR BOTH WARRANTIES
ACCEPTANCE OF THE EXCLUSIVE REPAIR AND REPLACEMENT REMEDIES DESCRIBED HEREIN IS A CONDITION OF THE CONTRACT FOR THE PURCHASE OF EVERY NOMAD MACHINE. IF YOU DO NOT AGREE TO THIS CONDITION, YOU SHOULD NOT PURCHASE THE PRODUCT. IN NO EVENT SHALL CARBIDE 3D BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY COSTS, ATTORNEY FEES, EXPENSES, LOSSES OR DELAYS ALLEGED TO BE AS A CONSEQUENCE OF ANY ERROR ASSEMBLING OR OPERATING ANY PRODUCT OR ANY DAMAGE TO, FAILURE OF, OR DEFECT IN ANY PRODUCT INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS FOR LOSS OF PROFITS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS WARRANTIES, WRITTEN OR ORAL. TO THE EXTENT PERMITTED BY LAW, CARBIDE 3D DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE. TO THE EXTENT SUCH DISCLAIMER IS NOT PERMITTED BY LAW, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY AS DESCRIBED ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU, THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
SHAPEOKO 4, SHAPEOKO PRO, SHAPEOKO 5 PRO 12-MONTH LIMITED WARRANTY
SAVE THE ORIGINAL SHIPPING MATERIALS FOR WARRANTY REPAIR
SAVE THE ORIGINAL SHIPPING MATERIALS FOR WARRANTY REPAIR
Initial 60-Day User Error Warranty
In addition to the Twelve Month Defect Warranty below, during the first sixty (60) days after your receipt of a Shapeoko CNC machine, Carbide 3D will repair or replace any original “Covered Part” which, after examination, is determined by Carbide 3D to have been damaged through a “Covered User Error”. “Covered Parts” include (A) all parts of the original Shapeoko CNC machine as shipped to you except for the MDF baseboard; and (B) all Carbide 3D branded accessories purchased in the same transaction with your Shapeoko CNC machine. For clarity, and without expanding the limited scope of coverage, Covered Parts specifically excludes all working materials and all parts or accessories manufactured by any other company, including Amana tools, even if purchased from Carbide 3D. “Covered User Error” means an error committed by the user in assembling or operating the Shapeoko CNC machine or any original Carbide 3D accessory purchased in the same transaction with the machine after a good faith effort to follow the instructions for the machine or accessory. Covered User Error does not include any misuse, alterations, abuse, cosmetic damage, or normal wear and tear; any act that violates any safety warning provided by Carbide 3D; or any grossly negligent or intentional error or act.
To obtain warranty service for a Covered User Error, you must first contact Carbide 3D for a return authorization and then, if required by Carbide 3D in its sole discretion, return the damaged part to Carbide 3D. You are solely responsible for the cost of shipping the part to Carbide 3D for any damage during shipping. For all valid warranty repairs, Carbide 3D will pay for return shipping to you. If your part does not qualify for warranty repair, then Carbide 3D will notify you and require a credit card payment to cover the cost of shipping the part back to you.
Twelve-Month Defect Warranty
Every Shapeoko CNC machine is warranted to the original purchaser only to be free from defects in material and workmanship. Carbide 3D will repair or replace any part of a Shapeoko machine which, after examination, is determined by Carbide 3D to be defective in material or workmanship for a period of twelve (12) months after the date of purchase. Return of the defective part or machine to Carbide 3D may be required. A copy of the proof of purchase must be submitted to Carbide 3D.
This warranty does not apply to cutters, collets, wasteboards, consumable materials, stock to be cut/shaped, accessories, or software. This warranty does not apply to damage that Carbide 3D determines to be from repairs made or attempted by anyone other than Carbide 3D, misuse, alterations, abuse, normal wear and tear, lack of maintenance, excessive industrial use, or accidents, any of which will void this warranty. Without limiting the generality of the foregoing, this warranty will be void and no warranty coverage will be provided if you do any of the following: install any firmware in the machine which is not specifically issued or authorized by Carbide 3D; make any change or modification to the electronics or computer components of the machine; attach any peripheries or accessories to the electronics or computer components of the machine which have not be specifically issued or authorized by Carbide 3D; use or attempt to use the machine and/or its electronics or computer components to control or move a plasma cutter or any device or object which is not specifically issued or authorized by Carbide 3D.
Warranty registration is not necessary to obtain the applicable warranty. The manufacturing date of the product will be used to determine the warranty period if no proof of purchase is provided at the time warranty service is requested.
To obtain warranty service for a defect, you must first contact Carbide 3D for a telephone or video call warranty diagnosis. You may be required to provide pictures and/or video of the claimed defect. If Carbide 3D determines that your machine qualifies for warranty repair, then, at Carbide 3D’s option, Carbide 3D will either ship to you a replacement part for you to install or require you to return the machine to Carbide 3D for warranty service. Carbide 3D also may require you to return the machine if Carbide 3D cannot determine from the warranty diagnosis whether your machine qualifies for warranty repair. In this case, you also must provide a credit card to cover shipping charges in the event your machine does not qualify for warranty repair. Your card will not be charged if your machine does qualify for warranty repair. If return of your machine is required, Carbide 3D will provide you with a prepaid shipping label and accept responsibility for damage during shipping only if you package the returned machine exactly as it was shipped to you using all of the original shipping materials. If you no longer have the original materials then you are solely responsible for the cost of shipping the machine to Carbide 3D. If you do not package the machine exactly as it was shipped to you using the original materials, then you will be solely responsible for any damage during shipping. For all valid warranty repairs, Carbide 3D will pay for return shipping to you. If your machine does not qualify for warranty repair, then the credit card you provided will be charged the cost of shipping to and from Carbide 3D.
EXCLUSIONS, DISCLAIMERS AND LIMITS FOR BOTH WARRANTIES
ACCEPTANCE OF THE EXCLUSIVE REPAIR AND REPLACEMENT REMEDIES DESCRIBED HEREIN IS A CONDITION OF THE CONTRACT FOR THE PURCHASE OF EVERY SHAPEOKO MACHINE. IF YOU DO NOT AGREE TO THIS CONDITION, YOU SHOULD NOT PURCHASE THE PRODUCT. IN NO EVENT SHALL CARBIDE 3D BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY COSTS, ATTORNEY FEES, EXPENSES, LOSSES OR DELAYS ALLEGED TO BE AS A CONSEQUENCE OF ANY ERROR ASSEMBLING OR OPERATING ANY PRODUCT OR ANY DAMAGE TO, FAILURE OF, OR DEFECT IN ANY PRODUCT INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS FOR LOSS OF PROFITS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS WARRANTIES, WRITTEN OR ORAL. TO THE EXTENT PERMITTED BY LAW, CARBIDE 3D DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE. TO THE EXTENT SUCH DISCLAIMER IS NOT PERMITTED BY LAW, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY AS DESCRIBED ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU, THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.